1. Scope and priority
This policy applies to membership and credit purchases for VoriTrans. It supplements the purchase terms shown at checkout. Mandatory cancellation, withdrawal, conformity and refund rights always prevail. This policy does not create an additional unconditional money-back guarantee; a specific promotional guarantee, if expressly offered at purchase, will be honored.
2. When to contact us
Contact support if you were charged twice for one order, paid benefits were not delivered, a charge appears unauthorized, or a material service defect prevents use of the purchased functionality. Provide the order identifier, purchase date, account contact and a description of the issue. We may request proportionate verification; never send passwords or full payment-card details.
3. Troubleshooting and remedies
We will review the order and relevant service records. Depending on the issue and applicable law, remedies may include correcting activation, restoring credits, fixing a defect, a price reduction, or a full or partial refund. You do not have to accept troubleshooting that would unlawfully delay a statutory remedy. A failure to report within an arbitrary short period does not cancel statutory rights.
4. Used benefits and change of mind
Except where required by law or expressly promised at purchase, a change of mind alone does not automatically entitle you to a refund after paid benefits have been supplied or used. Legitimately consumed credits and delivered service may be considered when a lawful proportional refund is calculated, but cannot be used to defeat a right to a full refund. Promotional or free credits have no cash refund value.
5. Statutory withdrawal rights
Where a statutory cooling-off period applies, including eligible distance purchases by consumers in the EEA or the UK, it will be honored. For qualifying digital content, loss of a withdrawal right requires the prior express consent, acknowledgment and confirmation required by applicable law. Merely paying, activating an account or reading this policy does not by itself waive that right. Service contracts may follow different rules, including proportionate payment only where legally allowed.
6. Renewal cancellation
Where a purchase includes an expressly agreed automatic renewal, cancel using the mechanism disclosed at checkout or contact support for assistance. Uninstalling the software does not necessarily cancel billing. Stopping future renewal is distinct from refunding a past payment. Any renewal charge taken after a valid cancellation will be investigated and remedied as required.
7. Refund processing
Approved refunds normally return through the original payment method. Actual posting time depends on the payment provider, but applicable legal refund deadlines remain binding. We do not impose fees or deductions prohibited by law. An approved refund may revoke the corresponding refunded membership or credits; unrelated valid entitlements remain unaffected. Orders sold by a third-party store may require its refund procedure without reducing applicable statutory rights.
8. Fraud, disputes and contact
We may refuse fraudulent or duplicate refund claims where legally justified, with a review based on available evidence. Contacting support can help resolve an issue, but is not a waiver of lawful payment-dispute, regulatory complaint or court remedies. Send requests to the support address below.